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Mr and Mrs Antcliff
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership?
D***** International
2. Has holiday Opportunities UK Ltd Successfully removed your names from your pre-existing/ holiday ownership?
Yes
3. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
In one word GREAT, Everything described in the first meeting has been carried out. If we needed any information there has always been someone on the phone to help
4. Is there any member of Holiday Opportunities staff that you felt dealt with your enquiries particularly well?
We have spoken to most people on the phone but Becky, Keeley and Selene have all been very helpful.
Added: 2012-05-17 11:47:17
Mr Field
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership?
A*** Ltd
2. Has holiday Opportunities UK Ltd Successfully removed your names from your pre-existing/ holiday ownership?
Yes
3. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
The Best, Complete satisfaction and peace of mind when i notified by the owner of the company ( in less then 2 weeks) that i am no longer responsible for the timeshare THANK YOU TO ALL
4. Is there any member of Holiday Opportunities staff that you felt dealt with your enquiries particularly well?
All
Added: 2012-05-17 11:44:26
Mr and Mrs Turner
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership?
S****
2. Has holiday Opportunities UK Ltd Successfully removed your names from your pre-existing/ holiday ownership?
Yes
3. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Very helpful, Becky was clear on what was going to happen, very nice and helpful all staff on the day and from the office
4. Is there any member of Holiday Opportunities staff that you felt dealt with your enquiries particularly well?
Becky very kind, helpful caring
Added: 2012-05-17 11:42:16
Dr Ronson
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership?
H**** International
2. Has holiday Opportunities UK Ltd Successfully removed your names from your pre-existing/ holiday ownership?
Yes
3. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Courteous and surprisingly quick
4. Is there any member of Holiday Opportunities staff that you felt dealt with your enquiries particularly well?
All
Added: 2012-05-17 11:40:15
Mr Mc Elduff
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership?
V**** Algarve
2. Has holiday Opportunities UK Ltd Successfully removed your names from your pre-existing/ holiday ownership?
Yes
3. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Efficient
4. Is there any member of Holiday Opportunities staff that you felt dealt with your enquiries particularly well?
All
Added: 2012-05-17 11:38:30
Mr and Mrs Lennie
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership?
T**** Park
2. Has holiday Opportunities UK Ltd Successfully removed your names from your pre-existing/ holiday ownership?
Yes
3. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Very good
4. Is there any member of Holiday Opportunities staff that you felt dealt with your enquiries particularly well?
All
Added: 2012-05-17 11:36:36
Mrs Flemming
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership?
D*** Holiday Village
2. Has holiday Opportunities UK Ltd Successfully removed your names from your pre-existing/ holiday ownership?
Yes
3. Please describe how the you were treated by the resort when you no longer wished to keep your membership
Reluctant in communication as they were loosing a holiday client
4. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
So helpful in every step of the release of ownership from D**** Village.
Good in communication i give full marks 10 out of 10
Added: 2012-05-17 11:27:12
Mrs Stewart
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership?
Holiday Ownership L***
2. Has holiday Opportunities UK Ltd Successfully removed your names from your pre-existing/ holiday ownership?
Yes
3. Please describe how the you were treated by the resort when you no longer wished to keep your membership
No difficulty
4. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Excellent and extremely helpful
Added: 2012-05-17 11:23:46
Mr and Mrs Goodfellow
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership?
D**** Lanzarote
2. Has holiday Opportunities UK Ltd Successfully removed your names from your pre-existing/ holiday ownership?
Yes
3. Please describe how the you were treated by the resort when you no longer wished to keep your membership
No Contact
4. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
We have been very pleased how easy it was to dispose of our timeshare thanks to Holiday Opportunities, After trying unsuccessfully with our own timeshare company.
Added: 2012-05-17 11:22:20
Mr Foster
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership?
P****
2. Has holiday Opportunities UK Ltd Successfully removed your names from your pre-existing/ holiday ownership?
Yes
3. Please describe how the you were treated by the resort when you no longer wished to keep your membership
With Civility
4. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Very Good Service
Added: 2012-05-17 11:19:20
Mr and Mrs Cannifield
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership?
Holiday Ownership S*****
2. Has holiday Opportunities UK Ltd Successfully removed your names from your pre-existing/ holiday ownership?
Yes
3. Please describe how the you were treated by the resort when you no longer wished to keep your membership
Reluctantly but with out fuss
4. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Very good and efficiently, i was well worth it knowing we had no longer got to pay management fees which would increase over the years.
Added: 2012-05-17 11:18:37
Mr and Mrs Kalsi
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership?
S*****
2. Has holiday Opportunities UK Ltd Successfully removed your names from your pre-existing/ holiday ownership?
Yes
3.Please describe how you were treated by the resort when you no longer wished to keep the membership?
They were slow in processing the paperwork and confirmation
4. Is there any member of Holiday Opportunities staff that you felt dealt with your enquiries particularly well?
All good
Added: 2012-05-17 11:09:03
Mr & Mrs Wardrop
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership?
D*****
2. Has holiday Opportunities UK Ltd Successfully removed your names from your pre-existing/ holiday ownership?
Yes
3. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
The service we received was excellent from start to finish. They explained everything very well couldn't have done more for us. Would recommend you to anyone in our situation..
4. Is there any member of Holiday Opportunities staff that you felt dealt with your enquiries particularly well?
All members of staff that were involved with our problems during the transaction could not have been more helpful.
Added: 2012-05-17 11:03:04
Mrs Philipson - Holmes
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership?
Holiday Ownership S*****
2. Has holiday Opportunities UK Ltd Successfully removed your names from your pre-existing/ holiday ownership?
Yes
3. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Very friendly and helpful, have always been available to speak to on the phone - Tina has been my main link.
4. Is there any member of Holiday Opportunities staff that you felt dealt with your enquiries particularly well?
Tina is the one i have had most contact with, but all 3 were most helpful and not 'pushy' (which i hate) they all dealt with all the paperwork professionally
Added: 2012-05-17 10:55:15
Mr and Mrs Barnes
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership company?
D*****
2.Has Holiday Opportunities UK Ltd successfully removed your names from your pre-existing timeshare/holiday ownership
Yes
3. Please describe how you were treated by your resort when you no longer wished to keep your membership?
Tina dealt with most of it
4. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Very good, Very helpful and after loosing money with another company and very nearly loosing money with a second, we were very pleased to say HONEST
Added: 2012-05-16 17:49:10
Mr A Beever
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership company?
D****
2.Has Holiday Opportunities UK Ltd successfully removed your names from your pre-existing timeshare/holiday ownership
Yes
3. Please describe how you were treated by your resort when you no longer wished to keep your membership?
Satisfactory
4. Is there any member of Holiday Opportunities that you felt dealt with your enquiries particularly well
Becky
Added: 2012-05-16 17:42:28
Mr and Mrs Gregory
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership company?
R**** and C*****
2.Has Holiday Opportunities UK Ltd successfully removed your names from your pre-existing timeshare/holiday ownership
Yes
3. Please describe how you were treated by your resort when you no longer wished to keep your membership?
No Problems
4. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Very Good
Added: 2012-05-16 17:39:03
Mr & Mrs Jones
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership company?
C****
2.Has Holiday Opportunities UK Ltd successfully removed your names from your pre-existing timeshare/holiday ownership
Yes
3. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Friendly and Sincere
Added: 2012-05-16 17:34:24
Mr and Mrs Cox
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership company?
One week in two apartments
2.Has Holiday Opportunities UK Ltd successfully removed your names from your pre-existing timeshare/holiday ownership
Yes
3. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Good
4. Is there any member of Holiday Opportunities staff that you felt with your enquiries particularly well?
All were helpful
Added: 2012-05-16 17:33:10
Mrs Ward
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership company?
D*** Resorts
2.Has Holiday Opportunities UK Ltd successfully removed your names from your pre-existing timeshare/holiday ownership
Yes
3. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Ok
4. Is there a member of Holiday Opportunities staff that you felt with your enquiries particularly well ?
Keeley Jones
Added: 2012-05-16 16:52:14
Mr and Mrs Bullingham
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership company?
S*** and R****
2.Has Holiday Opportunities UK Ltd successfully removed your names from your pre-existing timeshare/holiday ownership
Yes
3. Please describe how you were treated by your resort when you no longer wished to keep your membership?
They wrote to inform us that the timeshare weeks had been transferred
4. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Efficient and courteous
Added: 2012-05-16 16:49:35
Mr and Mrs Campbell
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership company?
P***
2.Has Holiday Opportunities UK Ltd successfully removed your names from your pre-existing timeshare/holiday ownership
Yes
3. Please describe how you were treated by your resort when you no longer wished to keep your membership?
No contact what so ever
4. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Very efficient
Added: 2012-05-16 16:42:54
Mr and Mrs Hobman
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership company?
D** Lanzerote
2.Has Holiday Opportunities UK Ltd successfully removed your names from your pre-existing timeshare/holiday ownership
Yes
3. Please describe how you were treated by your resort when you no longer wished to keep your membership?
They wrote to inform us that the timeshare weeks had been transferred
4. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Excellent
Added: 2012-05-16 16:40:59
Mr and Mrs Cornish
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership company?
R***
2. Has Holiday Opportunities UK Ltd successfully removed your names from your pre-existing timeshare/holiday ownership?
Yes
3. Please describe how you were treated by your resort when you no longer wished to keep your membership
Professionally
4. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Very Good and thorough
Added: 2012-05-16 15:44:45
Mr Pringle
Client Satisfaction Survey
1. What was your pre-existing timeshare/ holiday ownership company?
A***
2. Has Holiday Opportunities UK Ltd successfully removed your names from your pre-existing timeshare/holiday ownership?
Yes
3. Please describe how you were treated by resort when you no longer wished to keep your membership?
They seem to have made things as hard as possible once they found out i no longer wished to keep my membership.
4. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
We got there in the end
Added: 2012-05-16 15:21:31
Mr Holden
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership company?
R**
2. Has Holiday Opportunities UK Ltd successfully removed your names from your pre-existing timeshare/holiday ownership?
Yes
3. Please describe how you were treated by your resort when you no longer wished to keep your membership?
They have had no contact with us
4. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Very good straight to the point
Added: 2012-05-16 15:12:03
Mr and Mrs Lennie
Client Satisfaction Survey
1. What was your pre-existing timeshare/ownership?
T****** Park
2. Has Holiday Opportunities UK Ltd successfully removed your names from your pre-existing timeshare/holiday ownership?
Yes
3. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Very Good
4. Is there any member of Holiday Opportunities staff that you felt dealt with your enquiries particularly well?
All good
Added: 2012-05-16 14:58:56
Mr & Mrs Vernade
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership?
S*** Line
2. Has Holiday Opportunities UK Ltd successfully removed your names from your pre-existing timeshare/holiday ownership?
Yes
3. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Yes it was very helpful
4. Is there any members of Holiday Opportunities staff that you felt dealt with your enquiries particularly well?
Thanks to all of the staff.
Added: 2012-05-16 14:51:41
Mr Roger & Mrs Edna
Client Satisfaction Survey
1. What was your pre-existing timeshare/holiday ownership company
R****
2. Has Holiday Opportunities UK Ltd successfully removed your names from your pre-existing timeshare/holiday ownership?
Yes
3.How would you describe the service provided to you by Holiday Opportunities UK Ltd?
Very Professional
4. Is there any member of Holiday Opportunities staff that you felt dealt with your enquiries particularly well?
Tina
Added: 2012-05-16 12:50:27
Max & Anne Mason
Client Satisfaction Survey
1. What was your Pre - existing timeshare/holiday ownership company?
S**** - Tenerife
2. Has Holiday Opportunities UK Ltd successfully removed your names from you pre-existing timeshare/ holiday ownership
Yes
3. Please describe how you were treated by your resort when you no longer wished to keep you membership before we helped you?
Very unhelpful - Tried to sell different apartments as investments. Threatened to remove us from the resort
4. How would you describe the service provided to you by Holiday Opportunities UK Ltd?
?Very professional - Did exactly what they said they would do.
5. Extra Comments
Quite happy to write a separate letter giving full support!
Added: 2012-05-16 12:16:23